Frequently Asked Questions

We’re here to help you

  • Top Questions

    • Is there a minimum order size?

      Yes, our minimum order value is INR.300 inclusive of delivery fees. We accept orders under INR.300 but those orders won’t include free pickup & delivery of your items and you’ll have to visit the shop in order to do so.

    • Can I get my Wash & Fold turned around next day?

      Next day wash & fold is definitely available with our Express Delivery service. Although we charge an additional 100% of the service fee in case of 24 hour delivery and additional 50% of the service fee in case of 48 hour delivery. Next day delivery is also not available in case of unfortunate events like technical failure.

    • Can I receive a delivery if I’m not at home?

      If you are not available during our 9am -9pm delivery schedule, you can enable the MyCleaners Drop settings on your account, which will allow you to designate where you would like your order to be left. Please note that we do require a Release of Liability in order to enable the MyCleaners Drop settings on your account. In addition, while we do offer person-less pickup and delivery options, we require that you be available for your first pickup so that we may go through the onboarding process with you. If you opt to utilize MyCleaners Drop for pickup or delivery, we ask you to consider that our Valet has access to a safe place to pick up and deliver your clothes. Typically, this means you can buzz us into your apartment building remotely or you can provide a door code, but every situation is different. If you don’t feel comfortable with your items or deliveries being left there, please don’t select it as your MyCleaners Drop location.

    • What is the best way for me to tell my friends about MyCleaners?

      The best way to tell your friends is to login to your account and visit our share page. We are thrilled that you have enjoyed your experience at MyCleaners enough to share the love with your friends. On our share page you will be able to send your friends your custom referral link. You will receive INR100 in MyCleaners credit for each friend you get to sign up for Rinse once they complete their first transaction with us. They will also receive INR100 in their MyCleaners credit to get started, thanks to you.

    • How does MyCleaners ensure quality?

      We invest heavily in giving top quality cleaning to each article of clothing you give us. We have built up a few stages in our procedure to guarantee that your garments consistently get the best consideration. We depend on our experience: It takes understanding & experience to recognize a great cleaner. Our Co-founders have more than 12 years of experience working with cleaners & laundry business. We work with the best: We have an exhaustive cleaning procedure and consistently ensure that our cleaning experts are well organized, environment conscious , and follow industry best practices. We give steady input: We work intimately with the entirety of our cleaning experts and give them exhaustive, detailed, and significant criticism to guarantee that they perform their job in the right manner. We have quality incorporated with our internal procedure: We have a few extra procedures outside of the cleaning procedure set up to guarantee that your articles of clothing are assessed while they are in our consideration. No thing can pass our "quality control" check and be delivered back to you without an individual from our inside group looking into it. We'll take the necessary steps to get everything right: We are sure that your things will get the most ideal quality cleaning. In the event that you discover a stain that was missed or your article of clothing doesn't meet our (or your) quality norms, then do email us at [email protected] specifying your issue.

  • My First MyCleaners

    • How do I schedule my first MyCleaners?

      You can schedule your first MyCleaners order through our website, contact us on the toll free number or use our Mobile application for the same. MyCleaners App is available on both android and ios products.

    • What can I expect to happen on my first MyCleaners?

      Simple! On the day of your planned pickup, a MyCleaners Rider will show up somewhere between 9am to 9pm. They'll bring MyCleaners bags for Dry Clean/Launder and Press and Wash and Fold, which will all be labeled with your data.We'll work with one of the best cleaning experts to professionally clean your things, and your Rider will take everything back to you on your scheduled delivery date. You can know more about what will occur on your first MyCleaners below, or watch our instructional video. 1) Picking up your order. When your order is confirmed, you'll get a text message regarding your pickup with an expected time of arrival for your Rider. While we do offer Person-less pickup and delivery options, we urge that you be present for your first pickup so we may experience the onboarding procedure with you. Your Rider will show up between 9am – 9pm. Your Rider will clarify in detail what can go in each bag and the different choices you have for the delivery of your things. Your Rider will likewise go over our delivery plan with you, including our Express Delivery Service. In the event that you need your garments returned next day, Wash and Fold is accessible for 24-hour Express Delivery. We are briefly delaying our 2-Day Express Delivery for Dry Cleaning orders to help our Cleaning Experts to decrease their operating expenses while we explore COVID-19. Please contact [email protected] if you have an urgent Express Dry Cleaning request and we will do everything we can to accommodate. If you have any special instructions with respect to your garments and different things (for example stains), please specify them to your Rider.You can likewise set your own cleaning preferences on your MyCleaners account. We additionally offer different types of assistance, for example, Hang Dry, Leather Cleaning, and Repairs. You'll have the choice to get a Teal Hang Dry bag for your delicate clothing items,, for example, athletic wear and lingerie, that need to maintain a strategic distance from the dryer. Hang Dry things will likewise be returned perfectly folded. 2) Cleaning your request. After pickup, we deliver your things to our cleaning experts. When the professional has processed your bag you will get a detailed email including rundown of the things you put in our consideration. We just work with deliberately chosen cleaners who have built up an elevated level of value and unwavering quality. For your insurance and overall peace of mind, we have built numerous layers of assessment and control to guarantee high quality. 3) Delivering your perfect order. We will send you a text the morning of your planned delivery date to ensure we are coming that day. On the off chance that your delivery has not been confirmed at this point, we will send you a text message on your next route day to tell you that your garments are prepared for delivery . You will also receive a text message with an expected time of arrival for your Rider (somewhere in the range of 9am and 9pm). Your Valet will deliver your fresh garments to your doorstep. Make sure to open your bags to let your garments breath and ensure that everything is great as per your request.

    • Will you remind me that you are coming by?

      Yes, you can expect the first reminder text message on the morning of your scheduled pickup. We will also send another text with your Rider’s estimated time of arrival. You can always reply to our texts if you have any questions as our team responds to all texts!

    • Will you bring me, MyCleaners laundry bags?

      Yes, your rider will provide you with separate bags for dry cleaning and laundry. If you are able to, prior to your Valet’s arrival prepare and sort your clothes and other items that will need cleaning accordingly. If you ever need additional or replacement MyCleaners bags you can let us know via call or via email.

    • Should I separate my dry cleaning and laundry?

      We would encourage you to sort your clothes according to their cleaning preferences before your Rider’s arrival. But even if you haven’t, our Rider will provide you with the bags & wait while you arrange your items. We also offer hang dry bags for items you wish to be machine washed & then hung to dry.

    • What time will you come by?

      Our service hours are between 9am to 9pm. You will receive a text message on the day of your scheduled pickup with your Rider’s estimated time of arrival, name & contact information.

    • Can I select a time preference?

      Absolutely, we are happy to provide our services around any time preferences you may like. If you would like us to arrive at or near a specific time within our 9am – 9pm service window, please let us know by emailing us at [email protected] or call us and we will do our best to accommodate. If you have a request specific to the current day, the simplest way to coordinate with us is to call us on our customer care number.

    • How do I give you special instructions?

      The easiest way to adjust permanent special instructions on your account is to email our team at [email protected] For any one-time special instructions please specify them to your Rider or email them on the day of the pickup to [email protected] and we'll make sure they get added to your order. For example - To not ring the bell during the time of delivery, beware of dogs while entering the house etc.

    • How do I point out stains? Do I need to point out stains?

      We assess your items multiple times before cleaning to identify and treat stains, so you don’t need to point them out to us. However, it is appreciated by our cleaning experts to know the exact cause of each stain, since the best treatment will vary by the type of stain and the fabric type. If you know the source of the stain, please let your Rider know upon pickup or email us at [email protected] .

    • What happens after you take my clothes away?

      After we pick up your order, our team conducts the inventory process with your order at our office and prepares it for cleaning. You can expect a confirmation of the pickup via email within 24 hours detailing everything we picked up.

    • How will I know the total cost?

      We will not charge you until delivery is complete, and you can expect to receive an itemized receipt via email immediately following delivery. You can even download the bill and pay through our App or website. Your total cost will include the type of service you choose and if you availed for any Express Delivery Services.

    • How do I pay?

      MyCleaners support all payment methods. You can either pay through cash, credit/debit card, net banking etc. You can also directly pay for your order through our website or mobile app.

  • Our Services

    • What services does MyCleaners provide?

      MyCleaners is a one-stop studio for all your garment care needs. Our standard services are Dry Clean / Launder & Press, Wash & Fold, and Hang Dry. We also offer Shoe cleaning, Car Cleaning, Sofa cleaning, Carpet Cleaning, home cleaning, Bag cleaning and various other services like Sanitation, Fogging, Pest Control, Floor/tiles cleaning and washroom cleaning. We provide professional cleaning services for your entire household so that you remain focused on more important activities.

    • How does MyCleaners ensure quality?

      We invest heavily in giving top quality cleaning to each article of clothing you give us. We have built up a few stages in our procedure to guarantee that your garments consistently get the best consideration. We depend on our experience: It takes understanding & experience to recognize a great cleaner. Our Co-founders have more than 12 years of experience working with cleaners & laundry business. We work with the best: We have an exhaustive cleaning procedure and consistently ensure that our cleaning experts are well organized, environment conscious , and follow industry best practices. We give steady input: We work intimately with the entirety of our cleaning experts and give them exhaustive, detailed, and significant criticism to guarantee that they perform their job in the right manner. We have quality incorporated with our internal procedure: We have a few extra procedures outside of the cleaning procedure set up to guarantee that your articles of clothing are assessed while they are in our consideration. No thing can pass our "quality control" check and be delivered back to you without an individual from our inside group looking into it. We'll take the necessary steps to get everything right: We are sure that your things will get the most ideal quality cleaning. In the event that you discover a stain that was missed or your article of clothing doesn't meet our (or your) quality norms, then do email us at [email protected] specifying your issue.

    • What is the cleaning process for my Wash & Fold order?

      We follow best practices for cleaning all Wash and Fold orders we get. This incorporates separating lights and darks, washing in cool water, and utilizing medium warmth for drying. We also provide you with a choice to pick scented or antiseptic cleanser. If you want to include some specific cleaning preferences, you can adjust them in your MyCleaners account or email us at [email protected] so that we can help you out.

    • Are there any additional costs for large items in Wash & Fold?

      Yes in case of large items we charge INR.120/Kg for wash and fold. The main reason of charging these items higher is that they require different cleaning and drying procedures from the rest of your order. If your order does not contain any large item, it’ll be then charged at our standard Wash & fold rate.

    • Is there a minimum order size for Wash & Fold?

      Yes, our minimum order value is INR300 inclusive of delivery fees. We accept orders under INR300 but those orders won’t include free pickup & delivery of your items and you’ll have to visit the shop in order to do so.

    • What type of detergent can I choose from?

      We can’t guarantee you a specific brand of detergent but we do offer- Scented Cleaning- You can choose the type of scent you require for your clothes. Antiseptic Cleaning- We also offer antiseptic cleaning for families with young children or sensitive skin. You can also specify your special cleaning preferences in your MyCleaners account or email us at [email protected] .

    • What happens when I give my clothes for Dry Cleaning or Launder & Press?

      Whether it’s Dry Cleaning, Wash & fold or Hang Dry, we’ve got you covered. • We ensure a thorough inspection of garments to remove any leftover items from the pockets. • We use top rated cleaning agents along with the assistance of professionals, so that your clothes come out as fresh as new. • We also encourage eco-friendly cleaning practices, along with Clothing charity & avoid the use of any harmful chemicals.

    • Does MyCleaners provide Green Dry Cleaning?

      Yes, MyCleaners follows and encourages cleaning methods which are environment friendly. This involves a procedure that doesn't include the utilization of any solvents that are known cancer-causing agents. The waste water excreted from our procedures can also be utilized for plantation. Historically, the most broadly utilized dissolvable in cleaning has been perchloroethylene ("perc"), however this dissolvable is presently being eliminated from the business. We don't use any cleansers that involves ‘perc’ in it.

    • Do you clean Leather?

      Yes, MyCleaners provide the service of cleaning leather however we don’t Dry clean leather. And the reason we do not dry clean leather is because it contains various natural oils which needs to be preserved to maintain it’s quality, otherwise it degrades the leather and leads to cracking, color bleeding etc. We work with the best cleaning experts, however in case of leather we can’t guarantee no quality depletion. Some leather garments may require additional care, and in that case we will notify you if your leather garment will require an additional cost.

    • What if I want to offer MyCleaners as a perk at my Company?

      We are always excited when our customers want to share MyCleaners with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at- and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks around Dry Cleaning & Laundry.

    • Do you accept clothing donations?

      Yes, MyCleaners highly encourage clothing donations. If you want to donate certain clothes, all you need to do is put them in a bag, label it as ‘Donation’ and give them to your Rider on the next scheduled pickup or delivery. MyCleaners have partnered with various local charities, to your make donations available to those in need.

    • Do you clean Curtains?

      Yes, MyCleaners provide the service of curtain cleaning. In order to clean curtains we require a release of liability given the high risk of damage. And the the turn around time may be slightly longer depending on the material. If you have curtains that you would like cleaned, please reach out to our Care team ahead of your pickup or emailing us at [email protected] to provide your release of liability and to confirm that you agree to the pricing and policy specified.

  • MyCleaners Repeat

    • What is MyCleaners Repeat?

      MyCleaners repeat is a monthly subscription service for Wash & Fold, where you can save more on laundry by paying a standard amount on monthly basis.Every MyCleaners repeat plan includes free pickup and delivery, free Next-Day Express Delivery, and there is no Minimum Order Value required.

    • How do I cancel my subscription?

      In order to cancel a monthly subscription, please email us at - email protected] at least one day prior to your monthly renewal date and we’ll cancel your monthly plan.

    • Can I put anything I want to wash in the bag?

      We’ll clean everything that you are able to fit in the bag, including household items like comforters & duvets but we don’t take liability of items whose wash care label specifies ‘Dry clean only’, although we’ll try our best to clean them expertly without any quality degradation. Therefore, we suggest to put those items in the bag which can easily be machine washed & dried.

    • What are the turnaround times for MyCleaners Repeat?

      All MyCleaners Repeat plans include free Next-Day Express Delivery so you’ll get your laundry back the next-day during our normal service hours, between 9am-9pm.

    • Are there additional fees with MyCleaners Repeat?

      There are no additional fees as every MyCleaners Repeat plan includes free pickup and delivery, free Next-Day Express Delivery, and there is no Minimum Order Value required.

  • Dry Cleaning

    • Why is there a barcode sticker on my clothing/garment?

      The use of barcodes is an industry standard that allows MyCleaners to make sure that your items are tracked individually to ensure accuracy and reliability throughout the entire MyCleaners process. From pick-up to drop-off, barcodes provide us with detailed information about where your garments are in the cleaning process, how they are categorized and invoiced for billing, and ensure that everything is delivered to you on time and ready to go.

    • Are all of my items being barcoded?

      Yes, all items are being barcoded at this point of time.

    • Can you remove the barcode from my clothing for me?

      Yes, we can remove the barcodes from your clothing for you. But this increases the delivery time by 24-48 hours. And if you don’t want the barcode to be removed by us, you can easily do the same with the help of a nail-cutter at your home.

    • What types of clothes should be dry cleaned?

      Any garment which is made of natural fibre or is delicate (for example silk, wool and so on.) are advised to be dry cleaned. These garments can respond unfavorably when presented to water and can result in unbending, making the texture recoil, shrink, and lose their color. Dry cleaning sustains the quality of these items & keeps them in great shape. We would also suggest you to send those, whose Wash Care Label specifies dry cleaning.

    • Why should I dry clean my clothes?

      The laundry procedure is more secure for garments, particularly fragile textures, as it prompts less wear and expands life span of your garments since they are not presented to machine dryers and water. Cleaning has numerous advantages past the basic science between the cleaning specialists and the textures. One of the most significant factors in the cleaning procedure is designated "pre-spotting," in which an accomplished cleaner will treat stains dependent on the source and texture type.

    • What is environmentally-friendly Dry Cleaning, and does MyCleaners use it?

      Yes, MyCleaners follows and encourages cleaning methods which are environment friendly. This involves a procedure that doesn't include the utilization of any solvents that are known cancer-causing agents. The waste water excreted from our procedures can also be utilized for plantation. Historically, the most broadly utilized dissolvable in cleaning has been perchloroethylene ("perc"), however this dissolvable is presently being eliminated from the business. We don't use any cleansers that involves ‘perc’ in it.

    • What is starch?

      Starch is something that can be added to the cleaning procedure for cotton dresses or shirts to give them a crispier look and feel. The starch ties to the filaments and encourages them keep their shape better through wear. The more starch that is applied, the crispier the hold will be. Starch level is personalized so you can set your ideal starch levels for shirts from your account page.

    • What is Wet Cleaning?

      Wet cleaning is a water-based alternative to dry cleaning that is safe for use for dry clean-only items. It uses special machinery to maintain the size of the garment and feel of the fabric, while cleaning the garment with water and detergents. Our careful wet cleaning services allow us to remove stains and blemishes from your clothing, bringing even heavily soiled clothing back to looking like new. Wet cleaning works well for fabrics like silk, cotton, linen, denim, khaki and other casual clothing. Please do not be fooled by other dry cleaners in stating they can Wet Clean. Wet Cleaning needs a special washing machine that can be programmed to rotate and agitate depending on the fabric and garment and needs special detergent and conditioners . If you see the W symbol on your care label use a professional. We have the equipment and products. There are cowboys in every industry. If you would like to come and see our operation please let us know . We are that confident in our standards.

  • Pickup and Delivery

    • Do you offer Express Delivery?

      Yes, MyCleaners provide next day delivery, by our Express Delivery Service. Although we charge an additional 100% of the service fee in case of 24 hour delivery and additional 50% of the service fee in case of 48 hour delivery. Next day delivery is also not available in case of unfortunate events like technical failure.

    • How do I schedule a pick-up or drop-off?

      If you are a new customer, the best way to schedule your first pick-up is by signing up at www.mycleaners.com or via our Mobile App (on iOS and Android) and choosing the date you want us to come by. As an existing customer, you can also schedule a MyCleaners order via our "My Account" page or on our mobile app.

    • When will my clothes be ready for delivery?

      Typically, your clothes are ready for delivery on your route days, or 3-4 days after we pick them up.For example, if you had your clothes picked up on Sunday, they will be ready for delivery on Wednesday. We do offer Express Delivery Services to have your clothes returned to you quicker. Although we charge an additional 100% of the service fee in case of 24 hour delivery and additional 50% of the service fee in case of 48 hour delivery. Next day delivery is also not available in case of unfortunate events like technical failure.

    • Can I give you more clothes at the time of drop-off?

      Yes, definitely. MyCleaners highly encourage this practice as it saves a lot of time for both the customer and us. If you are consistently giving us new clothes every time we come by to deliver your finished items, we are happy to provide an extra MyCleaners laundry bag to help expedite the process.

    • What is the difference between Standard Turnaround and Express Delivery Service?

      The normal turnaround time for delivery is 3-4 days when Express delivery is not requested. Pick & Drop of items is free in this case. We also offer Next day Express Delivery, although we charge an additional 100% of the service fee in case of 24 hour delivery and additional 50% of the service fee in case of 48 hour delivery. Next day delivery is also not available in case of unfortunate events like technical failure.You are able to request Express Delivery by communicating with your Rider upon pickup or emailing us at [email protected] .

    • Is it possible to have my clothes delivered to an alternate address?

      Yes, as long as the alternate address is within the service area of that branch. Just email us at [email protected] to let us know what the alternate address is. Please be sure to include any instructions we may need to know to ensure we can complete the delivery. If you need to make permanent changes to your address, you can update your address in the “profile” section on our “my account” page.

  • Billing and Payments

    • Does MyCleaners have a minimum order amount?

      Yes, our minimum order value is INR.300 inclusive of delivery fees. We accept orders under INR.300 but those orders won’t include free pickup & delivery of your items and you’ll have to visit the shop in order to do so.

    • How is the minimum order adjustment calculated?

      MyCleaners order minimum is INR300, which applies to the cost of services before any discounts or applicable taxes. The adjustment is charged when an order doesn’t meet the minimum. It’s calculated as the difference between the total services amount (before discounts, applicable taxes or delivery fees) and INR300.

    • How much does MyCleaners cost?

      We offer Wash & Fold, Dry Cleaning / Launder & Press, Hang Dry, and Speciality Cleaning services, which vary in price. To view specific prices, please visit our link. Our goal is to provide an incredible customer experience that is more convenient than anything out there, but to do it at a competitive price. We take pride in being as transparent as possible and, unlike most dry cleaners, there are no hidden fees at MyCleaners. In addition to the cost of cleaning, MyCleaners charges a Fee in case of Express Delivery, and we have a minimum order requirement of INR300.

    • Do you have hidden fees?

      No, there are no hidden fees associated with MyCleaners. We strive to be fully transparent and do not up charge on any items. If you ever have any questions on billing, please email us at [email protected] or call us, and we'll take care of you.

    • Can I tip my Valet?

      MyCleaners don’t necessarily encourage you to tip the rider, but you surely can if you want to.

  • Policies

    • When & how will I receive my original bill?

      Ensure to take original bill or copy after due delivery of articles to be processed. You can also download the bill through our website or Mobile App. Original bill or copy needs to be presented at the time of delivery of processed articles.

    • What if the Original Bill gets lost or is misplaced?

      If original bill is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credential. You can also regenerate it through the website or App.

    • What if the customer is not satisfied with the service?

      If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution.

    • What if the customer discovers a damage after the delivery of their items?

      Customers are requested to examine the articles at the time of delivery; we would not be held responsible for any damages that are found after delivery of processed articles.

    • What is MyCleaners policy on items with risk of damage during cleaning?

      We are not responsible for fastness, color bleed, color running, shrinkage, damages to embellishments or embroidery work on the articles during processing. We would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.

    • What if my clothes are not delivered on the scheduled date?

      We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.

    • What happens if MyCleaners loses or damages one of my items?

      We will do everything that we can to return your garments to you in perfect shape. In the rare occasion that a thing disappears or is harmed during the cleaning procedure, we will provide reimbursement up to the maximum of 7-10 times of the service value, as per our terms and conditions.

  • Love MyCleaners

    • What is the best way for me to tell my friends about MyCleaners?

      The best way to tell your friends is to login to your account and visit our share page. We are thrilled that you have enjoyed your experience at MyCleaners enough to share the love with your friends. On our share page you will be able to send your friends your custom referral link. You will receive INR100 in MyCleaners credit for each friend you get to sign up for MyCleaners once they complete their first transaction with us. They will also have INR100 in MyCleaners credit to get started thanks to you!

    • What rewards can I earn if I share with friends?

      We have a standard “give INR100, receive INR100’’ share program in place. This means that you can share INR100 MyCleaners credit via your referral link. For everyone who signs up via your link and uses MyCleaners, you will earn INR100 in MyCleaners credit for yourself after their first transaction is complete. Sharing the love with a handful of friends could earn you free Laundry and Dry Cleaning for months!

    • How can I get everyone at my company using MyCleaners?

      We are always excited when our customers want to share MyCleaners with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks around Dry Cleaning & Laundry.

    • How can I get everyone in my apartment building to use MyCleaners?

      The easiest way is to get everyone in your apartment building to use MyCleaners is to share your referral link with them so that they receive INR100 in MyCleaners credit to start. For everyone who signs up via your link and uses MyCleaners, you will earn INR100 in MyCleaners credit for yourself after their first transaction is complete. Let us know how we can help you share the love and we will make it happen! Email us at [email protected] with any ideas or suggestions you have, or if you're interested in a custom partnership with MyCleaners.

    • I want to work for MyCleaners , what do I have to do?

      We are always excited to add amazing people to our team. If you are interested in working for MyCleaners, please check out our job openings here or email us at [email protected] with your resume and tell us why you should work for MyCleaners!